Troubleshooting your iPhone: Options to Fix your Frozen iPhone
Troubleshooting your iPhone: Options to Fix your Frozen iPhone
One of the most common problems of the Apple iPhone is that it will suddenly be completely unresponsive. The display won’t accept any of your taps and even the external buttons are ignored. Yes, your iPhone is frozen! This means that your iPhone is not operating as expected or totally not working. Your initial reaction could be… simply yank the battery to cut the power and reset the phone. If only you could! But before you do anything, it is important for you to know what causes these problems first.
I’ve encountered this problem before… I thought that Apple must have some sort of a contingency in place for lock-ups, and I was right. In this article I will state some tips and tricks on how to troubleshoot your iPhone. You will learn how to fix your frozen iPhone or other problems that may arise. Yes you! Really amazing that you don’t have to be a tech-savvy person to do this. Here are the options in a nutshell:
First option is to recharge your iPhone. Charge your iPhone by using your iPhone AC adapter or with a high-powered USB port. Make sure that the USB port is high-powered, otherwise your iPhone will not charge. Your keyboard USB port is an example of a low powered port.. If you see the red part of the battery image flash three times and then the screen goes black, this means that that the iPhone is not charging.
If you’re sure that your iPhone’s battery is fully charged, the second option is to restart your iPhone. If there is a frozen application try to cancel that application first. To cancel a frozen application, press the home button and hold for about 6 seconds. You should be able to cancel the program that is locked up. Then restart your iPhone, hold the sleep/wake button and wait for a red colored slider to appear. Slide your finger across the slider, this will turn off your iPhone. Wait for at least 10 seconds then turn your iPhone back on.. To turn your iPhone on, hold the sleep/wake button until you see the Apple logo.
If restarting your iPhone does not unfreeze your iPhone, the third option is to reset your iPhone. Sometimes the iPhone gets so frozen that the standard force quit process for programs doesn’t work. In that case, you’ll need to reset the iPhone. To do this, hold both the sleep/wake and Home buttons together for at least 10 seconds. The red shut down slider will show up at the top of the screen and then disappear. Keep holding the buttons. The screen may even go black, but don’t let go of the buttons until the Apple logo shows up. When it appears, let the buttons go and the phone will start up normally. The Apple logo signifies that a reset is well done.
Fourth option is to remove some of the content that is not properly synced. Your contacts, calendars, songs, photos, videos, or podcasts are the examples of the content that could be synced to another device. One of such content may be causing your iPhone not to properly. Connect your iPhone to your computer and go to the iTunes site. Change your sync options for each of the following categories: contacts, podcasts, calendars, etc. Click on iPhone in the Source list, then select each tab to change what content is synced, and then click apply.
Fifth option is to reset the settings of your iPhone. You can either choose to reset the settings and retain all content or reset the settings and erase all the content including all data and media of your iPhone. If you plan to use the reset setting and erase all content, you may want to back it all up to your PC or Mac. This option will surely turn your iPhone back to the state when you first bought it. So, you should use it with care.
Restoring your iPhone is your last option to fix a frozen iPhone. To do this, use the latest version of iTunes, then connect your iPhone. When it appears in the Source list, click on Restore in the Summary tab. This will also wipe the iPhone and all your information on it.
Fortunately, the third option here fixed my problem and I’m enjoying my iPhone again as I write this. There are many ways fix a frozen iPhone and yes you can troubleshoot your iPhone by yourself. If these options here do not solve any of your issues, it is better to go to Apple.com. The iPhone troubleshooting section of Apple’s main iPhone support site contains a walkthrough for situations like this and other common issues. They have an enormous amount of information out there for you.
David Chan, a mobile technology enthusiast and owner of an Apple iPhone, shares his first-hand experience working on the iPhone. His iPhone was frozen before and now he shares his ways on on how to troubleshoot your iPhone. Find out more about how to best use the iPhone and even how to win one for free at everypathnbeyond.com.
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By David Chan Published: 10/13/2008 |
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